Revise FAQ on Gupshup Wallet Management - #671
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Updated the FAQ document to improve clarity on managing Gupshup wallet balance and handling suspensions. Added details on recharging wallet, monitoring balance, and best practices.
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🚀 Deployed on https://deploy-preview-671--glific-docs.netlify.app |
Added a note about wallet balance notifications and their recipients.
| - Credit Cards | ||
| - Debit Cards | ||
| - Net Banking (where available) | ||
| - Other payment options supported by Gupshup |
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Do we know what these other methods include? If yes, it would be good to add that.
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Other payment options supported by Gupshup such as (Razorpay, Stripe) is added as a point.
| - **On the Glific platform**, where the current wallet balance is displayed. | ||
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| <img width="499" alt="image" src="https://github.com/glific/docs/assets/143380171/10aa2a07-ba85-4c3f-974a-cbdd41f71845"/> |
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this image is not visible in preview. Not sure why - probably because it is inside a list of bullet points.
pls check.
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added this correctly
Removed duplicate image from the FAQ section on managing Gupshup wallet balance.
Updated payment options and added detailed instructions for managing wallet balance alerts.
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@tanuprasad530 As per our discussion I have added the other payment methods after discussing with Gupshup Team and also add more details in the below section. |
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| <img width="499" alt="image" src="https://github.com/glific/docs/assets/143380171/10aa2a07-ba85-4c3f-974a-cbdd41f71845"/> | ||
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| - **Through low balance warning emails** sent by Glific. |
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The user would get these alert emails, only they have checked "receive emails" in the setting. Please mention this condition.
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Tanu this section threshold is to customise as per NGO's preference but by default Glific will send the low balance warning emails
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The email will be send irrespective of the receive emails value. We should actually hide that toggle. Can you please create a ticket for this @tanuprasad530
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But then how will NGOs be able to customise it also the UI is confusing I had raised this with Tejas on Discord - https://discord.com/channels/717975833226248303/1123118457936941056/1542540244136632380
will log an issue on this
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| 6. Low balance threshold for warning emails — Set a desired number, for example 10. If your Gupshup wallet balance drops below this amount (e.g., 10 USD), the system will send you a warning email. These emails will be sent once a week until you recharge your wallet above 10 USD. | ||
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| 7. Critical balance threshold for warning emails - Set a desired number, for example 3. Once your balance drops to or below this lower amount, you'll receive warning emails more often - every two days - since your balance is close to running out. |
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3 is the balance threshold and not the number of emails threshold, right? If yes, this is not clear. This is also because in the above one "low balance threshold" USD is added explicitly in the example, while here it is not. Please check this and make the changes accordingly.
By some means also - can we bring Low balance threshold and critical balance threshold point inside receive warning emails, because these emails are sent only when that is checked. Right now, all three read as independent, which is not the case.
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Critical balance threshold for warning emails - Set a desired number, for example 3. Once your balance drops below this amount (eg., 3 USD) or lower to this amount, you will receive warning emails more often - every two days - since your balance is close to running out. added
| <tr> | ||
| <td><b>3 minutes read</b></td> | ||
| <td style={{ paddingLeft: '40px' }}><b>Level: Beginner </b></td> | ||
| <td style={{ paddingLeft: '40px' }}><b>Last Updated: August 2026</b></td> |
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change last updated to september 2026
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this is changed
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| 1. Log in to your Glific account. | ||
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| 2. Navigate to **Settings**. |
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Might be good to also add in text - how to navigate to settings, especially because the screenshot is also not full screen, so users might find it difficult to catch that this is on the bottom left.
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I have added the text on how to. But the content might be as beginner level but the POC doing should have basic understanding of the platform.
| Once the wallet balance reaches **-$5**: | ||
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| - If in case the previous email address is not accessible or needs to be modified. Please reach out to the `Support Team` sharing the email address which needs to be set on the warning mails. | ||
| - Gupshup stops processing outgoing messages.Incoming messages still functions as expected? Might be good to add about this too. |
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This was probably my comment, I added on the doc, which has been added as is, which should be removed. It is still unanswered though.
Can you pls check ?
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Gupshup stops processing outgoing messages.Incoming messages will still functions as expected. changed it
| - Configure an appropriate low balance threshold. | ||
| - Recharge before the balance reaches **-$0**. | ||
| - Ensure the registered notification email (used while creating the Glific app) is accessible. | ||
| - Keep enough balance based on your expected messaging usage instead of relying on the temporary $5 credit. |
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At the beginning add - most importantly check - "receive emails"
Probably check with devs - if it is checked or unchecked by default. If it is the latter, then definitely include this as a point in best practise.
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It is unchecked by default
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| - Monitor your wallet balance regularly. | ||
| - Configure an appropriate low balance threshold. | ||
| - Recharge before the balance reaches **-$0**. |
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It shows as point in the doc
Updated the last updated date and clarified instructions for managing wallet balance notifications.
Updated the FAQ document to improve clarity on managing Gupshup wallet balance and handling suspensions. Added details on recharging wallet, monitoring balance, and best practices.