Error when getting single user from multiple users

[PetrosCharalambous]

Hi,

I've successfully integrated helpstack in our iOS app, and I've moved on integrating it in our Android one.

However, even though helpstack initialises and FAQ works as it should, as soon as I try to submit a ticket i get this Error and the ticket is not submitted.

W/System.err: org.json.JSONException: No value for value
W/System.err: at org.json.JSONObject.get(JSONObject.java:355)
W/System.err: at org.json.JSONObject.getString(JSONObject.java:515)
W/System.err: at com.tenmiles.helpstack.gears.HSDeskGear$3.onResponse(HSDeskGear.java:163)
W/System.err: at com.tenmiles.helpstack.gears.HSDeskGear$3.onResponse(HSDeskGear.java:135)
W/System.err: at com.android.volley.toolbox.JsonRequest.deliverResponse(JsonRequest.java:65)
W/System.err: at com.android.volley.ExecutorDelivery$ResponseDeliveryRunnable.run(ExecutorDelivery.java:99)
W/System.err: at android.os.Handler.handleCallback(Handler.java:733)
W/System.err: at android.os.Handler.dispatchMessage(Handler.java:95)
W/System.err: at android.os.Looper.loop(Looper.java:136)
W/System.err: at android.app.ActivityThread.main(ActivityThread.java:5118)
W/System.err: at java.lang.reflect.Method.invokeNative(Native Method)
W/System.err: at java.lang.reflect.Method.invoke(Method.java:515)
W/System.err: at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:790)
W/System.err: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:606)
W/System.err: at dalvik.system.NativeStart.main(Native Method)
E/HSHelpStack: Error occurred when executing Registering New User
E/HSHelpStack: com.android.volley.VolleyError: Error when getting single user from multiple users
E/HSHelpStack: Error when getting single user from multiple users
W/System.err: com.android.volley.VolleyError: Error when getting single user from multiple users
W/System.err: at com.tenmiles.helpstack.gears.HSDeskGear$3.onResponse(HSDeskGear.java:189)
W/System.err: at com.tenmiles.helpstack.gears.HSDeskGear$3.onResponse(HSDeskGear.java:135)
W/System.err: at com.android.volley.toolbox.JsonRequest.deliverResponse(JsonRequest.java:65)
W/System.err: at com.android.volley.ExecutorDelivery$ResponseDeliveryRunnable.run(ExecutorDelivery.java:99)
W/System.err: at android.os.Handler.handleCallback(Handler.java:733)
W/System.err: at android.os.Handler.dispatchMessage(Handler.java:95)
W/System.err: at android.os.Looper.loop(Looper.java:136)
W/System.err: at android.app.ActivityThread.main(ActivityThread.java:5118)
W/System.err: at java.lang.reflect.Method.invokeNative(Native Method)
W/System.err: at java.lang.reflect.Method.invoke(Method.java:515)
W/System.err: at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:790)
W/System.err: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:606)
W/System.err: at dalvik.system.NativeStart.main(Native Method)

Any help would be much appreciated. Thank you.