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srinivaspendem merged 1 commit into from
May 20, 2024
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updated links #65

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10 changes: 5 additions & 5 deletions core-concepts/inbox.mdx
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Expand Up @@ -4,7 +4,7 @@ title: Inbox

Inbox is a Plane-only feature that lets project members (`guests` and `viewers`) create issues and project admins (`admin` and `members`) add issues inside a project. Inbox can take bug reports, feature or service requests, or raise a ticket by stakeholders, customers, or clients. Issues created in the inbox can then be accepted to move them to the Project’s workflow. Inbox functions at the project level and is toggled off by default. It can be enabled from the `Features` tab under project settings.
<video controls>
<source src="images/inbox/Enable Inbox feature.mp4" type="video/mp4"/>
<source src="/images/inbox/Enable Inbox feature.mp4" type="video/mp4"/>
</video>
## Create Issue in Inbox

Expand All @@ -14,7 +14,7 @@ Users with guest and above roles can create issues in the Inbox. To create an is
- Click on the ‘Add Issue’ button at the top right corner.
- Enter all the details that apply. Issue title, description, and properties.
<video controls>
<source src="images/inbox/Create issue in Inbox.mp4" type="video/mp4"/>
<source src="/images/inbox/Create issue in Inbox.mp4" type="video/mp4"/>
</video>
## Properties in an Inbox issue

Expand All @@ -38,13 +38,13 @@ When a project member creates an issue, it is added to the ‘Pending’ state.

You can accept a ‘pending’ issue, after which the state changes to ‘backlog’ (or the default state set for that project.) This can be done by clicking on the ‘accept’ button present on any pending issue. This will open a modal where you can change the issue details before moving it to your project.
<video controls>
<source src="images/inbox/Accept inbox issue.mp4" type="video/mp4"/>
<source src="/images/inbox/Accept inbox issue.mp4" type="video/mp4"/>
</video>
- Declining an Issue

If the issue is not relevant to your project, you can chose to decline it. An issue can be declined by clicking on ‘decline’ button present on any pending issue. Once the issue is declined, it ends up in the cancelled state of your project.
<video controls>
<source src="images/inbox/Declining inbox issue.mp4" type="video/mp4"/>
<source src="/images/inbox/Declining inbox issue.mp4" type="video/mp4"/>
</video>
- Snoozing an Issue

Expand Down Expand Up @@ -96,7 +96,7 @@ Filters can be assigned from the filters dropdown available on the left-hand sid
Next to filters, you can use the sort drop-down to arrange issues sequentially. Issues can be sorted by date created, date updated, and issue ID in ascending or descending order.

<video controls>
<source src="images/inbox/Filter and sorting in Inbox issues.mp4" type="video/mp4"/>
<source src="/images/inbox/Filter and sorting in Inbox issues.mp4" type="video/mp4"/>
</video>

## Additional features
Expand Down